Emeryville, CA 08.05 - 03.06 - Press Ganey's "eCompass", an online application which enables clients to view and analyze aggregated survey data, as well as provide suggestions for ways of improving service and patient satisfaction, was redesigned by Busse Design to provide users with an improved interaction experience, provide a more visually appealing and easy to use interface and incorporate the latest Press Ganey branding requirements/style guides. A key to the success of the eCompass redesign was making the interface much more intuitive and easy to use. New users often found the old interface to be cumbersome and difficult to navigate.

To ensure improved customer interface, Busse began with usability testing and contextual inquiry. After the information was gathered extensive collaboration between Press Ganey and Busse's information architects took place. Organizing the data and materials from the application into the most coherent visual path possible was a success.

Visual design and production were created to elevate the appearance of the application from generic and boring to a clean engaging presentation that still emphasizes functionality.

About Press Ganey
Founded in 1985 and headquartered in South Bend, Indiana, Press Ganey Associates is the health care industry's leading independent vendor of satisfaction measurement and improvement services. Press Ganey currently partners with over 7,000 health care facilities and assists them in collecting and using patient, resident, employee, and physician evaluations in their quality improvement initiatives. Among U.S. inpatient hospitals, more than one-third currently contract with Press Ganey to measure patient satisfaction. For more information, please visit http://www.pressganey.com.

About Busse Design USA
Busse Design USA Inc., founded in 1997, and Busse Design Ulm GmbH, founded in 1959, together form a full-service design agency. Busse Design USA provides a wide range of services for their clients —including user interface design, product design and development, branding and packaging design, and a wide range of usability testing services. Working from a human factors perspective, Busse Design USA combines compelling design with strong process methodologies that result in superior user experiences for both its clients and their customers and partners. Headquartered in a restored 1913 building in Emeryville, CA — home to one of the largest populations of artists studios in the San Francisco Bay Area — Busse Design USA employs accomplished designers, Human Computer Interaction specialists, information architects, as well as brand and marketing experts. More information about Busse Design USA can be found at http://www.bussedesign.com.