Device Interface Design

"Sorry, I Don't Know This Yet..." An In-Depth Analysis of the State of Virtual Personal Voice Assistance

"Sorry, I Don't Know This Yet..."  An In-Depth Analysis of the State of Virtual Personal Voice Assistance

In an earlier glossary post, we discussed “VPAs”or Voice Personal Assistants. We thought this topic deserved further analysis considering the massive adoption of devices with “always-on” listening and a responding voice functionality. Considering these rapid developments in the era of voice interactive objects and AI in general, we should ask ourselves these crucial questions. 

  1. How will this affect you, your organization and your products? 

  2. How can your application use these powerful neural networks and machine learning based systems to intuit more precisely what your customer wants? 

  3. How can your customer service improve by leveraging the new forms of networked intelligence in the cloud? 

  4. In a world where touch, type, and swipe have been the primary modes of input, how can voice interaction provide a more natural access to your product? 

  5. How can this be integrated and at what cost?

It’s been 50 years since Stanley Kubrick’s dystopian thriller 2001 was released, where Hal,  the disturbingly calm onboard yet ill intentioned computer, frightened us with the possibility of computers taking over humanity and making decisions that may not preclude destroying the whole lot of us sloppy, imperfect humans.

Customer Experience: Doing It Right

Customer Experience: Doing It Right

🔈  We all know that the work doesn’t end when someone becomes a customer; yet, many businesses are not organized to bring the best experiences to their customers. Our client, John Zimmerer at Top Down Systems, recently wrote a series of blog posts analyzing how businesses can avoid pitfalls in the way of a great customer experience. He takes a look at several industry reports and analyses, and discusses how businesses can move from a siloed customer experience approach, which is rather common, to one where the customer experience fits into the very fabric of an organization.

Fitbit Blaze vs. Apple Watch: A Fair Comparison?

Fitbit Blaze vs. Apple Watch: A Fair Comparison?

Fitbit is in a bit of a predicament. Fitbit’s CEO, James Park, recently recounted in a New York Times piece his surprise that the company’s Fitbit Blaze wasn’t well received during its introduction at CES this year. Fitbit essentially developed what was seen as a weak competitor to the Apple Watch. Is this really a fair comparison?

Pitfalls in Interpreting Usability Test Results

Pitfalls in Interpreting Usability Test Results

Usability testing is an important component to User Centered Design. Whenever possible, we recommend that businesses validate changes to their UX design with actual  or potential users of the product. However on occasion, we’ve seen usability testing do more harm than good when project teams misinterpret the tests. They might take all results at face value,  misinterpret the user’s actual intent, or mistake a prototype limitation with a usability issue.

The Revolution Will Be Designed Responsively

The Revolution Will Be Designed Responsively

The world of web design is evolving in leaps and bounds, and designers continue to inspire us with their creative ingenuity. Some creative trends come and go–others become the new standards of web design, shifting the industry permanently and for the better. Flat design, white space, flexible typography, cards, more videos, larger graphics, responsive design- these are are some of the trends we’ve seen gaining speed in 2015, over multiple platforms. It’s hard to predict which of these new trends are fads and which will stick around, but with mobile users predicted to surpass desktop users this year, one thing is for certain- the philosophies behind responsive design are here to stay.

 

Today’s responsive design allows your interface to adapt to any screen size or device, location, time of day, events happening, and user’s history. More and more, websites are being designed for mobile first, and with the help of responsive design, adapted for desktop. This means that businesses can build one website that retains continuity across devices, making for a more fluid experience for users and a lower price tag for web development.

We've Been Expecting You: The Rise of Anticipatory Computing

We've Been Expecting You: The Rise of Anticipatory Computing

Remember the end of 2001: A Space Odyssey? How HAL wouldn’t let Dave back onto the ship? In the unlikely event that you’re drawing a blank, it went like this:

Dave Bowman: Hello, HAL. Do you read me, HAL?
HAL: Affirmative, Dave. I read you.
Dave Bowman: Open the pod bay doors, HAL.
HAL: I’m sorry, Dave. I’m afraid I can’t do that.

Now, if this scene was being written today, Dave wouldn’t have even needed to ask for HAL to open the pod bay doors, because the doors themselves would have sensed his presence, anticipated his intention to enter the ship, and opened by themselves. In the age of the Internet of Things, our doors, lights, windows, cars, and wearables can all be taught how to anticipate our needs and react appropriately. Instead of needing to interface with a main hub, like HAL, more and more, the user will find herself at the center of an invisible system composed of integrated networked devices designed to predict and meet her needs.

The Technical Director – The Project Genius Under the Hood

The Technical Director – The Project Genius Under the Hood

Today’s technology brings us websites and apps that are increasingly powerful, elegantly designed and easy to use. Every year holds the promise of significant leaps forward as far as the technical capabilities of our products go. An incredible level of collaborative ingenuity is required to bring these groundbreaking creations to market. On the one hand, you’ve got the creative innovators dreaming up amazing new products the world has never seen before and on the other hand, you’ve got the engineers who write the code that make these innovations possible. So, we’ve got designers and engineers working together to make really cool stuff… but how does the artistic vision of your team’s creatives get translated into the beeps and clicks that constitute the programming under the hood of every brilliant digital product we use? Introducing the Technical Director (TD), the invaluable bridge between inspired vision and digital brass tax.

The Lead UX Designer – Because Every Project Needs a People Person

The Lead UX Designer – Because Every Project Needs a People Person

The User Experience (UX) Lead’s job is to understand users. She’s the person on the team who’s responsible for translating the project vision into a product that end users can use easily and happily. This is not just about creating a product that’s beautiful to look at. It’s about conducting user research, testing and trouble-shooting in order to understand the end user’s goals and motivations, so the team can design a product that improves the user’s experience. The main job of the UX Lead on any project is to identify a product’s problem and create an elegant, intuitive and optimized solution for it. Without the UX Lead, the design team is merely guessing at what end users want/need, and most often end up solving the wrong problem, albeit in an aesthetically pleasing way. In other words, you end up with a pretty product that is of little value because it’s not focused on the exact goals of the end users. Through research, testing and design iteration, a good UX Lead makes sure that the product will increase conversion and/or advance the mission of the company. So how, exactly does the UX Lead make that happen?