• Good Customer Service – Tips for Doing it Right

    Remember how in the not so distant past you could speak to a real person who would actually help you with your customer service needs? You picked up the phone, dialed a number and within moments a perfectly congenial and helpful representative was taking care of you. Five minutes later your problem was solved and you were back to your life. It was easy. What happened to that? These days it seems that customer service has lost its integrity. It’s overly-automated, poorly outsourced and sometimes down-right useless. Customers, with even the most basic questions, end up so frustrated by the long-winded and unsatisfactory experience on offer, they eventually give up entirely. This is a horrible trend, and yes, there is a better way. In this frenzied modern world of disposable everything... read more
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